Automated Cryo Storage Support Plans

Brooks Life Sciences offers standard automated cryo storage service packages to support your needs; these packages have been structured to offer flexibility so you can choose a package that suits you

  • Corrective services
  • Remote diagnostic & repair
  • Preventative maintenance services
  • Additional services available
Overview
  • Brooks Life Sciences Products are designed and tested to be suited to the workflow demands of our customers
  • We know that some customers operate in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated
  • Brooks Life Sciences has a high level of confidence in our products; though we recognize that downtime events can occur, however rarely
  • In recognition of this Brooks offers standard service contracts to support your needs
  • These contracts have been structured to offer flexibility so you can choose a package that suits you
  • There are a range of benefits offering peace of mind
Key Features
  • Mitigate downtime on your workflows
  • Confidence in the protection of workflow
  • We can also offer other tailored service options for customers who feel that neither contract meets their needs
  • Discounts for multi year, multi instrument contracts
Support Plans
  Standard Factory Warranty Warranty Plus Enhanced Warranty Basic Performance Ultimate Care
  Year 1 Year 2
Corrective Services
Unlimited phone & email support
Priority on-site response commitment Standard response time Standard response time 3 business days Standard response time 3 business days 3 business days
On-site corrective maintenance  
Remote Diagnostic & Repair
Unlimited priority phone & email support
Remote Access Support
Unlimited SW Support  
Preventative Maintenance Services
Prescheduled, on-site preventive maintenance (PM) and PM parts kit (1/system/year)  
Software and firmware updates during preventive maintenance, as required        
Equipment Operating Temperature Verification, 1 per annum        
Additional Services Available for Purchase
Loyalty discount on parts & accessories Not available 10% discount Included Not available Included Included
Discount of on-site or institute-based training, where applicable Full charges apply 10% discount 10% discount Full charges apply 10% discount 10% discount
Qualification and calibration services Full charges apply Full charges apply 10% discount Full charges apply 10% discount 10% discount

Any cell with a "" means that the feature is included in the contract cover

For pricing and other options please contact your local Brooks Life Sciences sales representative, request a quote or contact an expert.