Automated Storage Support Plans

With the protection of samples within your Brooks Life Sciences automated sample store of the highest importance, our Support Plans can help, whatever your needs

  • Corrective services
  • Remote diagnostic & repair
  • Preventative maintenance services
  • Additional services for purchase
Overview
  • Brooks Life Sciences Products are designed and tested to be suited to the workflow demands of our customers
  • We know that some customers operate in environments where even the smallest downtime is costly whilst others operate in environments where some level of downtime can be tolerated
  • Brooks Life Sciences has a high level of confidence in our products; though we recognize that downtime events can occur, however rarely
  • In recognition of this Brooks offers Support Plans, offering peace of mind
  • These have been structured to offer flexibility so you can choose a plan that suits you
Key Features
  • Mitigate downtime on your workflows
  • Confidence in the protection of workflow
  • We can also offer other tailored Support Plans for customers who feel that neither contract meets their needs
  • Discounts for multi year, multi instrument contracts
Support Plans
  Standard Factory Warranty WarrantyBlue BasicBlue PerformanceBlue
  Year 1 Year 2
Corrective Services
Unlimited phone & email support
Priority on-site response commitment Standard response time Standard response time Within 48 hours* Within 48 hours
On-site corrective maintenance Full charges apply
Remote Diagnostic & Repair
Unlimited priority phone & email support
Priority remote diagnosis and remote repair, when possible Standard response time
Remote Access Support
Unlimited SW Support
Preventative Maintenance Services
Prescheduled, on-site preventive maintenance (PM) and PM parts kit  
Software and firmware updates during preventive maintenance, as required**      
Additional Services Available for Purchase
Loyalty discount on parts Not available Not available 10% discount Included
Discount of on-site or institute-based training, where applicable Full charges apply Full charges apply 10% discount 10% discount
Upgrade services Full charges apply Full charges apply 5% discount 10% discount
Qualification and calibration services Full charges apply Full charges apply Full charges apply 10% discount
Don’t see what you need? Contact us to discuss additional options that are more customized for your needs.

*Guaranteed response time from receipt of PO.

**Upgrades to new versions of software included per applicable order or coverage.

Any cell with a "" means that the feature is included in the contract cover

For pricing and other options please contact your local Brooks Life Sciences sales representative, request a quote or contact an expert.